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Order

How can I place my first order on the e-shop?

Do you want to order for the first time on the www.trelleborgprintingshop.com. It is really easy. Choose your products with the search engine or the product categories. Add the selected products to your card and create your client account. In the following hours, you will receive a quotation. For any further information, please contact us on the following number 03 89 38 43 43 or with the contact form.

What is the minimum amount to place an order?

The order minimum is 480€ or 5 blankets per reference. For any further information, please contact us on the following number 03 89 38 43 43 or with the contact form.

How can I use my coupon code?

You have a valid coupon code under certain conditions. You can use it on the website www.trelleborgprintingshop.com. First, select the products that you want to buy and secondly, add them to your card. You can enter the coupon code at the confirmation order step. If it meets the conditions of validity, it will entitle you to your benefits on your order placed. For any further information, please contact us on the following number 03 89 38 43 43 or with the contact form.

How can I have more information on my order or delivery?

You can log into your account at any time by clicking on the "login" link and then "my account". Click next in the "my orders" section. For any further information, please contact us on the following number 03 89 38 43 43 or with the contact form. We guarantee you a fast and adapted answer.

How can I check the status of my order?

You can log into your account at any time by clicking on the "login" link and then "my account". Click next in the "my orders" section. For any further information, please contact us on the following number 03 89 38 43 43 or with the contact form. We guarantee you a fast and adapted answer.

How can I delete my order?

Please contact us on the following number 03 89 38 43 43 or with the contact form. We guarantee you a fast and adapted answer.

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Sales

Can I be visited by a sales manager?

Please contact us on the following number 03 89 38 43 43 or with the contact form. We will come back to you as soon as possible to organize a meeting.

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Customer Account

I am already client but I never bought on the e-shop, how can I do?

Do you want to order for the first time on the www.trelleborgprintingshop.com. It is really easy. Choose your products with the search engine or the product categories. Add the selected products to your card and create your client account. In the following hours, you will receive a quotation. For any further information, please contact us on the following number 03 89 38 43 43 or with the contact form.

How can I check my order history?

You can quickly and easily view your order history in your customer account. Log in to your customer account by clicking on the pictogram at the top right. When logged in, click on "my order history". If you wish to obtain additional information on an order already delivered or being delivered, do not hesitate to contact us on 03 89 38 43 43 or with the contact form.

I forgot my password. What should I do?

You forgot your password and you can not more log in. Click on the "login" link at the top right of the site, then on the "forgotten password" link. Your email address will allow us to return your password. For any further information, please contact us on the following number 03 89 38 43 43 or with the contact form.

How can I modify my contact informations on my account?

You may need to update your information and contact details for your account. You can do it at any time on the Trelleborg Printing Shop. You just have to login by clicking on the link "Log in" and then on "My account" at the top right. Once logged in, you can click the link "my details". You can also modify an existing address or simply create a new address.

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Delivery

I want more information on the shipping costs?

The shipping costs are included from 5 blankets or a minimum of 480€ order.

What is the delivery time?

A selection of products is available in 24 hours.

What is the status on my delivery?

We want to know what is the status of the delivery? As soon as the delivery is ready, it is taken care of by our logistics provider and we inform you of the departure of the goods via an e-mail. You will find the tracking number of your shipment in the confirmation e-mail and in your account in the section "my orders". The tracking number allows you to track your package on our forwarder's website.

Which countries are served by www.trelleborgprintingshop.com ?

Only France, thank you to contact us for any request with a delivery in another country.

How to track my delivery?

You will receive an e-mail with the tracking number as soon as the forwarder takes care of the shipment.

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Payment

What are the terms of payment?

If you are already a customer, you keep your payment terms. If you are a new customer, the payment will be made at the order for the first order.

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Product

Do you have a technical question on a product?

For any further information, please contact us on the following number 03 89 38 43 43. We will provide to you a fast and adapted answer.

Do you have a question on the chemicals?

For any further information, please contact us on the following number 03 89 38 43 43. We will provide to you a fast and adapted answer.

Are the blankets immediately available?

A selection of products is available in 24 hours. The delivery time is confirmed on the confirmation order.

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Claim

How should I do if I have a claim?

You can click on the link "claim" to make a request to take into account a problem on your order, your delivery or on the products.

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Return

How should I manage a return?

For any further information, please contact us on the following number 03 89 38 43 43 or with the contact form. We will provide to you a fast and adapted answer.

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